Digital Waivers

By the end of this guide, walk-in clients will sign a digital waiver during check-in, and you'll be able to view signed waivers with medical alerts from the admin dashboard.

Before You Start

• You need a TattooQueue account with a studio set up
• Waivers are signed during the kiosk check-in flow, so your kiosk should be set up first

Step 1: Enable Waivers

1. Go to Waivers in the admin sidebar.
2. Expand the Waiver Settings section.
3. Check Enable digital waivers.
4. Optionally check Include photo release option if you want clients to consent to photos of their tattoo being used for portfolios or social media.

Once enabled, clients will see the waiver at the end of the check-in quiz, right before they enter the queue.

Step 2: Customize Waiver Sections

TattooQueue includes 5 default waiver sections. You can customize the title and content of each:

1. Health & Medical — Covers allergies, medications, medical conditions, pregnancy, and skin conditions
2. Risks & Complications — Infection risk, allergic reaction, and general consent to proceed
3. Aftercare Responsibility — Client acknowledges aftercare instructions and follow-up responsibility
4. Design Acknowledgment — Client confirms the design, placement, and size
5. Refund & Touch-up Policy — Your studio's policy on refunds and touch-ups

For each section:

• Edit the title and content to match your studio's needs
• Click Reset to default on any section to restore the original text
• Click Reset All at the top to restore all sections

Click Save when you're done.

What Clients See

During the check-in quiz, after entering their tattoo details, clients will:

1. Read each waiver section and initial to confirm they understand
2. Answer medical questions (allergies, medications, conditions, pregnancy, skin conditions)
3. Confirm they are 18 or older
4. Confirm they are not under the influence
5. Optionally consent to photo release (if enabled)
6. Sign with their finger or mouse on a signature pad

Step 3: View Signed Waivers

1. On the Waivers page, scroll down to the Signed Waivers section.
2. You'll see a card for each signed waiver with the client's name, date, and badges for medical alerts and photo consent.
3. Click any waiver to see the full details.

You can also:

• Search by client name
• Filter by date using the From/To date fields
• Print any waiver using the print button in the detail view

Medical Alerts

When a client flags any medical concern (allergies, medications, skin conditions, etc.), their waiver gets a red medical badge. This same alert also appears on their queue entry, so artists see it before starting the session.

The waiver detail view shows each medical concern with a red or amber highlight so nothing gets missed.

Troubleshooting

• Clients not seeing the waiver? Make sure Enable digital waivers is checked in Waiver Settings. The waiver only appears during the kiosk check-in flow, not during online booking.
• Need to update the waiver text? Changes take effect immediately for new check-ins. Already-signed waivers keep the version that was active when they signed.
• Photo release not showing? Make sure Include photo release option is checked in Waiver Settings.